Aiding App
The most powerful helpdesk for service management in higher education
| Vendor | Canyon GBS |
|---|---|
| Categories | IT Help Desk, Administrative Tasks, AI Tools |
| School types | Higher Education |
| Pricing | Paid — Contact for pricing |
| Deployment | Cloud |
| Rating | No reviews yet |
| Website | https://canyongbs.com/aiding-app/ |
About Aiding App
Aiding App is a comprehensive IT and enterprise service management (ITSM) solution built for higher education institutions. It provides smart contact management for service teams, contract and license management built-in, a robust self-service portal, an advanced knowledge base, and ITIL-aligned service management workflows. Students and staff can access self-service chatbots for 24/7 support without requiring a separate product, unlike competing platforms. Advanced analytics are included out of the box for operational insights. Aiding App is a modern platform (under 3 years old), compared to legacy competitors that are 15+ years old. Canyon GBS products are audited annually and hold ISO 27001, ISO 42001, SOC 2, and HIPAA certifications — qualifying for all sensitive institutional data. Trusted by institutions including Joliet Junior College and Kaskaskia College.